Privacy Policy

 

Introduction 

VICCA LAW PTY LTD (ABN 42 650 204 710) are referred to in this Privacy Policy as we, us or our. 

This Privacy Policy explains how we manage personal information. It also describes your rights to access and correct personal information we hold about you, and how you can make a complaint about our management of your personal information. This is in addition to our obligations of confidentiality to clients and other parties arising from sources other than the Privacy Act.

 

Application of this Policy 

This Privacy Policy only applies to some of the personal information we manage.  It only applies to personal information we manage for the purposes of or in connection with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (the AML/CTF Act)

Other personal information we manage remains excluded by applicable exemptions in the Privacy Act.

 

Policy Updates 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.  The current version will be available on our website at www.viccalaw.com.au.

 

Personal information: what we collect

Types of personal information

We collect your contact and identity details, financial information and case related information about you and any relevant entity or person. This may include sensitive information. 

The types of personal information we may collect includes:

  • Identity information: name, date of birth, gender, signature, photographic identification, offices or directorships held;

  • Contact information: residential and postal addresses, email addresses, telephone numbers;

  • Professional and business information: occupation, employer, job title, professional qualifications, business holdings and structures;

  • Financial information: bank account details, billing information, payment card details, tax file numbers;

  • Matter-related information: information relevant to your legal matter or the legal matter of our client;

  • Transaction information: details of services provided to you or your organisation;

  • Communication records: records of correspondence and communications with you;

  • Website and technical data: IP address, browser type, device information, pages visited, cookies (see section 8); 

  • Recruitment information: employment history, qualifications, references, right to work status, background check results; and

  • Sensitive information: including: sexual orientation, racial and ethnic origin, political beliefs, religious affiliation, criminal record, and health information.

 

Identity Verification and the AML/CTF Act

We may be required to verify your identity and collect certain information under the AML/CTF Act when we provide designated services. Identity documents might also be required for other services such as court matters, real property transactions and asset dealings.

This includes collecting identification documents and information about the source of funds and beneficial ownership of entities.

 

How we collect personal information

Sources of information 

We collect information directly from our clients, from other lawyers, government sources or public sources such as registers or the internet. 

 

Direct Collection

Where reasonable and practicable, we collect personal information directly from you.  This may occur when you:

  • engage us to provide legal services;
  • respond to communication with us or engage a solicitor or agent to do so;
  • contact us by telephone, email, post or in person;
  • complete forms or provide documents to us;
  • visit our website or use our online services; or
  • apply for employment with us. 

 

Indirect Collection 

We may also collect personal information about you from third parties, including:

  • our client(s), where we collect information in the course of providing legal services;
  • other parties to legal proceedings or transactions and their lawyers;
  • witnesses of fact, expert witnesses, health care providers and hospitals;
  • courts, tribunals, law enforcement and government agencies;
  • publicly available sources, including public registers, websites and social media;
  • referrers who introduce you to us or lead agencies and advertising sites;
  • recruitment agencies and previous employers (for job applicants); and
  • identity verification, commercial data brokers and background check service providers.

 

Anonymity and Pseudonymity 

If you are a client, you have the option of requesting to deal with us anonymously or by using a pseudonym. However, in most cases this is not lawful nor practical for legal services. If you do not provide us with the personal information we request, we may not be able to provide you with legal services or respond to your enquiry. 

 

Why we collect personal information and how we use it 

We collect, hold, use and disclose personal information for the primary purpose of providing legal services to our clients, complying with regulatory and insurance obligations and operating our legal practice. 

Secondary purposes include financial management, system improvement, enforcement of our right to payment and managing the relationship between our firm and former clients once the retainer has concluded.

 

Collection purposes 

Primary Purposes 

This includes:

  • providing legal advice and representation to you or to our client(s);
  • managing client matters and files;
  • conducting legal research and investigations;
  • preparing and reviewing legal documents;
  • communicating with you and other parties;
  • billing and collecting fees, including pursuit of our rights under a Costs Agreement or retainer;
  • complying with our legal, professional and insurance obligations; and
  • administering and managing our firm.

Secondary Purposes 

We may also use and disclose personal information for secondary purposes that are related to our primary purposes, including:

  • maintaining and developing our relationship with you;
  • quality assurance and improvement of our services, including training our AI models or those of our AI providers (subject to our obligations of confidentiality to you);
  • training and professional development;
  • ongoing Customer Due Diligence as required by the AML/CTF Act;
  • training AI or automated systems including AI development by our vendors with appropriate confidentiality safeguards in place;
  • enforcement of our right to payment of fees;
  • internal reporting and analysis; and
  • risk management and insurance purposes.

 

Disclosure of Personal Information

We may disclose personal information to third parties to facilitate the purposes of collection noted in section 4. These purposes include disclosure to parties to proceedings or transactions and their representatives, to Courts, government and regulatory agencies as may be necessary or appropriate to establish legal rights and to progress transactions in which we are instructed. We also disclose information to third parties (such as data storage or archiving companies, our regulators or our insurers) who hold or process information for us. 

Your personal information and confidential data is held by us subject to our duty of confidentiality under the Australian Solicitor’s Conduct Rules (“ASCR”) and any applicable undertakings or court rules. We may disclose personal information to third parties subject to those obligations and for the purposes described in this Privacy Policy, including:

  • to discharge our professional obligations to you or to our clients or in the reasonable execution of our instructions;
  • to comply with our legal obligations or in answer to a compulsory notice such as a subpoena or warrant, or to disclose information under the AML/CTF Act, Criminal Code(s), Legal Profession Act or other relevant legislation;
  • to barristers, mediators, expert witnesses, investigators and consultants and other legal practitioners engaged to act for you (and/or our client) or in relation to the matter;
  • other parties to legal proceedings or transactions as instructed, reasonably necessary or required by law;
  • courts, tribunals, government agencies and regulators;
  • our professional indemnity insurers;
  • a Costs Assessor in the event that an assessment is ordered or reasonably necessary.
  • service providers who assist us to operate our business (including IT providers, AI providers, document management providers, and marketing service providers);
  • related entities;
  • as permitted under the ASCR confidentiality exceptions; and
  • any person you expressly or impliedly authorise us to disclose information to.

 

Security of Personal Information

Security Measures 

We hold your personal information using a system designed to protect against data breaches, however like all data security systems, risks may only be mitigated but not eliminated. It is our practice to require our storage service providers to be reputable [and to seek assurances from them regarding security and confidentiality]. 

 

Retention and Destruction 

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal and professional obligations and to ensure that pertinent evidence remains available if reasonably required.

 

Third party websites 

Our website may contain links to third party websites, such as payment processors. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

 

Access and Correction

Access to and correction of your Personal Information

You have the right to request access to or correction of the personal information we hold about you. To make an access request, please contact our Privacy Officer (see Section 10). 

If we refuse to correct your personal information, we will provide written reasons for the refusal and information about how you may complain.

The Privacy Act permits us to refuse access in some circumstances. If we refuse your access request, we will provide you with written reasons for the refusal (unless unreasonable to do so or we are prohibited from doing so by law) and information about how you may complain.

Access and correction

We will respond to your request within a reasonable period, generally within 30 days. We may charge a reasonable fee to cover the costs of locating, retrieving and providing the information. If you are a client or former client we do not charge for recovery or storage of records that are your property, but may charge for costs incurred in retrieval of other records or where urgent timelines or requests for documents to be delivered remotely, incur additional outlays. 

If you are not a client or former client, our confidentiality obligations to them and other relevant exemptions under the Privacy Act may preclude us giving you the information requested. Request for search or recovery costs in advance does not mean that information will necessarily be released. We will inform you of any applicable fees before processing your request.

 

Correction of Your Personal Information

  • We take reasonable steps to ensure that the personal information we hold during the currency of your matter is accurate, up-to-date, complete and relevant. Records held subsequent to the completion of our work for you will not be monitored or updated unless further instructions are issued. If you believe that personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, you may request that we correct it. 
  • We will respond to correction requests within a reasonable period. If we correct information that we have previously disclosed to a third party, we will notify that third party of the correction if you request us to do so.

 

Complaints and questions 

If you have a question about this policy or complaint about how we have handled your personal information, please contact our Privacy Officer. We ask that you provide details of your complaint in writing. We will acknowledge your complaint within 5 business days and investigate it promptly. We aim to resolve complaints within 30 days. If we need more time, we will keep you informed of our progress.

 

Privacy Officer

Lidia Vicca, Director

Privacy officer details and complaints 

Vicca Law Pty Ltd

Address: PO Box 95, Aspley QLD 4034

Email: lidia@viccalaw.com.au

Phone: 07 3184 9940

 

If you are not satisfied with our response, you may escalate your complaint to:

Office of the Australian Information Commissioner (OAIC) or the Legal Services Commission.

Website: www.oaic.gov.au 

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Post: GPO Box 5218, Sydney NSW 2001

You may also contact the relevant legal services regulator in your State or Territory.

 

Version Date Change Log
Ver 1.—Privacy Policy 01/07/2026  

 ONLINE COURSE TERMS

1. Owner Vicca Law Pty Ltd trading as Vicca Law ABN 42 650 2404 710 owns and operates ‘Confidently Handle Your QCAT Claim’ (owner, we, my, our or us). Any reference to “we, my or us” also includes the successors and assigns of the owner.

2. Site We operate www.viccalaw.com.au and https://lidia-vicca.mykajabi.com/claim-with-confidence-in-qcat. When we refer to our Site it also includes references to our online or mobile presence, regardless of how you access it and may include the Site or a third party platform, including Kajabi which we currently use as at the date of these terms and conditions (Terms). 

By accessing and/or using our Site, you warrant to us that you:

1. have reviewed these terms and conditions (Terms) and our Privacy Policy available at www.viccalaw.com.au and note that these two documents together form our agreement with you;

2. have the legal capacity to enter into a legally binding agreement with us, or if you are under 18 years of age, you have your parent’s or legal guardian’s permission to access and use the Site and they have agreed to the Terms on your behalf; an

3. agree to use the Site in accordance with these Terms.

3. When do these terms apply? These Terms apply when you purchase one of our online courses and other digital products and resources (Content) available for purchase on our Site. You must read and agree to the Terms before you proceed with the purchase of any Content.

4. Our contract with you

4.1 When you, as purchaser of Content (you or your) place an order (Order) via our Site, you will receive an acknowledgement confirming receipt of your Order. However, this acknowledgment will not constitute acceptance of your Order. 

4.2 A contract will not be formed between us until we send you confirmation the Content has been dispatched to you by email or other form of digital download (Contract). In the case of audio, video or online course content hosted on our Site, we grant you a licence (which is limited, revocable, non-exclusive and non-transferable) to listen to, download, watch or stream such content for your personal, non-commercial use, subject to the terms and conditions of any applicable third party platform used to host our Site. 

4.3 You agree that you will not copy, reproduce, distribute or use the Content other than as set out in these Terms and that you must not sell, transfer, lease, modify, distribute or publicly perform the Content provided to you by us. 

4.4 If you breach these Terms we reserve the right to terminate your license to use any Content. Only those products or services listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Any additional order for one on one services or other Content we offer will be subject to another contract.

5. Pricing 

The Price of our Content is listed on our Site at the time of purchase. We try and ensure that all details, descriptions and prices that appear on our Site are accurate, note that errors may occur. Where we become aware of any such error we will endeavour to correct it as soon as we are reasonably able.

6. Payment
Payment must be made by the method you choose from our Site (Payment). Payment may be subject to additional fees, terms and conditions imposed by the third party payment processor we use (if applicable). Where a third party payment processor is used for Payment, please review the relevant fees and terms of that processer before choosing your payment method. You will be charged in Australian dollars unless advised otherwise and where applicable, Goods and Services Tax (GST) will be added to the price.

7.  Delivery of Content to you
The Content will be provided to you by email or other form of digital download, including but not limited to streaming them from a third party platform. You acknowledge and agree that any use of a third party platform means you will be subject to the terms and conditions of that platform as well as these online purchase terms and conditions. 

8. Limitation on claims

8.1 We have no liability to the extent that a failure of the Content or other product or service you purchase from us caused by any act or omission on your part.

8.2 Our liability for failure to comply with a consumer guarantee under the Australian Consumer Law is limited to:

1. in the case of goods supplied by us, the replacement of the goods or the supply of equivalent goods (or the payment of the cost of the replacement or supply), or the repair of the goods (or the payment of the cost of the repair); and

2. in the case of services supplied by us, the supply of the services again or the payment of the cost to the Customer of having the services supplied again.

8.3 Subject to the preceding paragraphs, no attempt is made to exclude or limit liability arising under the Australian Consumer Law to the extent that there is a statutory restriction on such exclusion or limitation. In all other respects, our total liability for loss or damage of every kind, whether arising pursuant to the Contract or these terms of service or arising in any other way out of or in relation to the supply of the goods, their sale, delivery or the way they behave, and whether in tort or contract or in any other cause of action, is limited to an amount equivalent to the sum paid by you to us for the goods. 

9. Warranty disclaimer

To the extent permitted by law, any condition or warranty that would otherwise be implied into these Terms is hereby excluded. Further, the application of the United Nations Convention on Contracts for the International Sale of goods (the Vienna Convention) to this agreement (by virtue of any law relevant to this agreement) is excluded.

10. Intellectual Property rights

10.1 Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and the Content. Your use of our Site to participate in our online course and/ or digital products and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content.

10.2 You must not, without the prior written consent of us or the owner of the Content (as applicable): 

1. copy or use, in whole or in part, any Content; 

2. reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or

3. breach any intellectual property rights connected with our Site, including (without limitation) by:

(a) altering or modifying any of the Content

(b) causing any of the Content to be framed or embedded in another website or platform; or

(c) creating derivative works from the Content.

11. User Content

11.1 You may be permitted to post, upload, publish, submit or transmit relevant information and content, including reviews (User Content) on our Site.  By making available any User Content to you on or through these methods, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through, or by means of our Site.

11.2 You agree that you are solely responsible for all User Content that you make available on or through our Site.  You represent and warrant that: 

1. you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content as contemplated by these Terms; and

2. neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site we use for the Content will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

11.3 We do not endorse or approve and are not responsible for any User Content. We may, at any time at our sole discretion, remove any User Content.

12. Exclusion of competitors
You are prohibited from using our Site, including the Content, in any way that competes with our business. If you breach this term, we will hold you responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/ or whether present, unascertained, future or contingent (Liability) we suffer, and hold you accountable for any profits that you may make from non-permitted use

13. Discontinuance

We may, at any time and without notice to you, discontinue our Site in whole or in part.  We may also exclude any person from using our Site and our Content, at any time at our sole discretion. We are not responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion

14. Waiver
Any waiver of any provision of the terms of service will be effective only if in writing and signed by us. Without limiting the foregoing, if you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

15. No guarantee

15.1 While every effort has been made to accurately represent the courses we offer and the likely outcome, there is no guarantee that you will achieve the results that you may have expectations of. In this regard, your level of success in completing any digital online course offered by us depending on the time you devote to the program and other external factors. 

15.2 Since these factors differ according to different individuals we cannot guarantee your success or any particular outcome or other external outcomes including the following: 

(a) the successful creation or continuation of your own online course

(b) an increase in customers due to a new social media management strategy; or

(c) better management of your social media.

15.3 You enter into any online course or program of study we offer on this basis.

16. Disclaimer

16.1 You acknowledge and agree to proceed on the basis that:

the information provided in our digital products (including any Online Course):

    1. is compiled from our experience in the legal industry; 
    2. is created for educational purposes only;
    3. does not and cannot constitute legal advice; and
    4. does not consider your personal circumstances; and

2. We make no guarantee as to the likely outcomes or otherwise of participating in the Online Course or any other program or package offered by us. This includes no guarantees with respect to obtaining a successful outcome at the Queensland Civil and Administrative Tribunal or settling your claim against someone that owes you money amongst other benefits.  

16.2 You warrant that you have not relied on any testimonials published by us as a reliance to purchase the online course or otherwise purchase the digital products we offer and undertake that you will participate in this course on that basis and hold us harmless if you do not achieve the results you desire.

17. Entire agreement
The above terms set out in this online course purchase terms and conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and us. 

18. Variation

We may modify these Terms from time to time by posting the amended Terms on our Website. By continuing to use the Website and any associated third party platform hosting our Content after such modification, you agree to the amended terms. If you do not agree to the modifications, you must terminate your account with our Website and any other associated third party platform hosting our Content.

19. Severance

The provisions of these Terms are severable and if any provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Term

20. Governing law

The laws in force in Queensland, Australia govern these Terms. You agree to submit to and be bound by the exclusive jurisdiction of the courts of that jurisdiction.